Cancellation & Refund Policy
We understand that plans can change. Our cancellation and refund policy is designed to be fair and transparent for clients in both India and the United States, and reflects that CFF Travels charges for research, itinerary design, and consultancy services rather than for airfare or bookings themselves. Please read carefully before making a payment.
1. Consultancy Fees
Fees paid for research and itinerary design are eligible for a 100% full refund if cancelled within 24 hours of payment and before deliverables have been provided. Once customized deliverables — such as a finalized itinerary, cruise curation document, or research package — have been rendered, consultancy fees are non-refundable.
2. Third-Party Suppliers
Refunds for land packages, hotels, resort stays, and cruises are subject to the respective cruise line's, hotel's, or supplier's own cancellation and refund policies, which will be communicated at the time of itinerary confirmation.
3. Airfare Policy
CFF Travels does not collect payments for, or issue, airline tickets. Any flight information provided is for research purposes only. Flight changes, cancellations, and refunds are governed entirely by the operating carrier or the third-party provider that issues the ticket.
4. Refund Timelines
Approved refunds are credited to the original payment method within 5 to 7 business days, consistent with general Indian e-commerce refund practice and typical U.S. card-issuer processing norms. Card refunds may take additional time to appear on your statement depending on your bank or card network.
5. Consumer Protection Compliance — India
For clients based in India, this policy is intended to align with the general principles of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including transparent disclosure of cancellation charges and timely processing of eligible refunds. If a refund dispute cannot be resolved directly with us, you may approach the appropriate Consumer Disputes Redressal Commission.
6. Consumer Protection Compliance — United States
For clients based in the United States, this policy is intended to align with general Federal Trade Commission (FTC) guidance on clear disclosure of refund terms at the time of sale. Refund rights for services (as opposed to goods) vary by state; nothing in this policy limits any non-waivable refund or cancellation rights available to you under your state's consumer protection laws.
7. Support Contact
To request a cancellation or refund, submit your request to support@cfftravels.com or call +1-305-570-1580 / +91-9599058190. Please include your name, the email or phone number used at booking, and the reason for your request.
8. Force Majeure
In cases of force majeure (natural disasters, pandemics, government restrictions, war), CFF Travels will endeavour to provide the maximum possible refund or credit note for future consultancy services, in accordance with supplier policies.
To initiate a cancellation or for refund queries, contact support@cfftravels.com or call +1-305-570-1580 / +91-9599058190.
This Cancellation & Refund Policy is a general reference for our India and U.S. markets and does not constitute legal advice; please consult a qualified professional for advice specific to your situation. CFF Travels is a brand of Cruise Farefinder USA LLC (CLIA Certified Member #00845560). CFF Travels provides travel research, itinerary design, and consultancy services. We do not issue, fulfill, or sell airline tickets directly.