Privacy Policy

At Travel Unravel Holidays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Effective Date: This Privacy Policy is effective as of the date of your access to our website and services.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services:

• Personal Information: Name, email address, phone number, postal address, date of birth, and passport information when you create an account or make a booking.
• Payment Information: Credit card details, billing address, and other financial information necessary to process your transactions securely.
• Travel Preferences: Destination preferences, accommodation choices, dietary requirements, and special requests.
• Technical Information: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
• Communication Data: Records of your interactions with our customer service team, including emails, chat logs, and phone calls.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your travel bookings, reservations, and payments
• To provide customer support and respond to your inquiries
• To send you booking confirmations, itinerary updates, and important travel information
• To personalize your experience and recommend travel options that match your preferences
• To improve our website, services, and customer experience
• To comply with legal obligations and prevent fraudulent activities
• To send you marketing communications about special offers, promotions, and new services (with your consent)

3. Data Sharing and Disclosure

We may share your information with the following parties:

• Service Providers: Airlines, hotels, car rental companies, tour operators, and other travel service providers necessary to fulfill your bookings.
• Payment Processors: Secure third-party payment gateways that process your financial transactions.
• Business Partners: Trusted partners who help us operate our business, such as technology providers, marketing agencies, and analytics services.
• Legal Requirements: Government authorities, law enforcement, or other third parties when required by law or to protect our rights and safety.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS technology
• Secure storage of personal information on protected servers
• Regular security assessments and updates to our systems
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, commonly-used format
• Withdraw Consent: Withdraw your consent for data processing where consent was the basis

To exercise these rights, please contact us at +91-9810913055 or through our contact page.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.