Privacy Policy
At CFF Travels ("we", "us", "our"), a brand owned and operated by Cruise Farefinder USA LLC (CLIA Certified Member #00845560), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have — for clients in India, the United States, and elsewhere.
1. Entity Information
CFF Travels is a brand of Cruise Farefinder USA LLC (CLIA Certified Member #00845560). We operate from Gurugram, Haryana, India and Delaware, United States. CFF Travels provides travel research, itinerary design, and consultancy services and does not issue, fulfill, or sell airline tickets directly.
2. Data Collected
We collect information you provide directly to us when you request a quote, contact us for support, or interact with our website. This includes:
- Personal Identification: Full name, date of birth, nationality, passport number (where relevant to itinerary planning)
- Contact Information: Email address and phone number — +1-305-570-1580 / +91-9599058190
- Travel Preferences: Destinations, dates, budget, dietary requirements, and other planning inputs
- Payment Transaction Metadata: Payments are processed via secure, PCI-DSS compliant gateways including Razorpay. We do not store raw card numbers.
- Technical Data: IP address, browser type, device information, cookies
3. Data Use
Your data is used strictly for itinerary creation, customer support, and order processing — including:
- To research, design, and deliver your custom itinerary or cruise curation
- To communicate quote responses, consultancy deliverables, and updates
- To process consultancy fee payments and issue refunds where applicable
- To provide customer support and resolve disputes
- To send you promotional offers and travel deals (with your consent)
4. Sharing of Information
We share your personal data only where necessary: with hotels, cruise lines, and ground operators to fulfil your itinerary; with payment processors such as Razorpay; with visa authorities; and with technology service providers who operate under strict data protection agreements. We never sell your personal data to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your data. Payment information is processed through PCI-DSS compliant payment gateways, including Razorpay.
6. Data Retention
We retain your personal data for 7 years after your last transaction to comply with financial and regulatory obligations, after which it is securely deleted unless you request earlier deletion.
7. Your Rights Under Indian Law (Digital Personal Data Protection Act, 2023)
If you are located in India, you have the right, subject to applicable exceptions, to: access a summary of the personal data we hold about you and how it is processed; request correction, completion, or updating of your data; request erasure of your data once it is no longer needed for the purpose it was collected; withdraw consent at any time (without affecting the lawfulness of processing before withdrawal); nominate another individual to exercise these rights on your behalf in the event of death or incapacity; and register a grievance with us and, if unresolved, escalate it to the Data Protection Board of India.
Grievance Officer (India — IT Rules, 2011 & DPDP Act, 2023):
CFF Travels · Gurugram, Haryana, India
Email: grievance@cfftravels.com | Phone: +91-9599058190
We will acknowledge grievances within 48 hours and aim to resolve them within 30 days, in line with Indian data protection practice.
8. Your Rights if You Are a California / U.S. Resident (CCPA/CPRA and similar state laws)
Depending on your state of residence, you may have the right to: know what personal information we collect, use, and disclose about you; request deletion of your personal information, subject to certain exceptions; correct inaccurate personal information; opt out of the "sale" or "sharing" of personal information — we do not sell personal information, and we do not knowingly share it for cross-context behavioural advertising; and not be discriminated against for exercising any of these rights. To exercise these rights, email privacy@cfftravels.com or call +1-305-570-1580. We may need to verify your identity before completing certain requests.
9. Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for details, including your choices as an Indian or U.S. visitor.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors except where a parent or legal guardian provides it as part of booking family travel, in which case the parent/guardian is responsible for the accuracy and provision of that data.
11. Contact Us
For privacy-related queries, contact us at info@cfftravels.com / privacy@cfftravels.com, or call +1-305-570-1580 / +91-9599058190.
This Privacy Policy is provided as a general reference for our India and U.S. markets and does not constitute legal advice. Data protection obligations vary by state and country; please consult a qualified professional for advice specific to your situation. CFF Travels is a brand of Cruise Farefinder USA LLC (CLIA Certified Member #00845560). CFF Travels provides travel research, itinerary design, and consultancy services. We do not issue, fulfill, or sell airline tickets directly.