❓ Help Centre
Frequently Asked Questions
Find quick answers to the most common travel questions
How do I book a tour package with CFF Travels?
You can book by calling us at +91-9599058190 (India) or +1-305-570-1580 (USA), emailing info@cfftravels.com, or by clicking the "Book Now" button on any package. One of our travel consultants will contact you within 2 hours to confirm your booking and arrange payment.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, RuPay), UPI, net banking, and wire transfers. Payments can be made in INR or USD. EMI options are available on select credit cards.
Do you help with visa processing?
Yes! We offer end-to-end visa assistance for most popular destinations including UAE, Thailand, Bali, Europe (Schengen), USA, UK, Canada, and Australia. Our visa team will guide you through the documentation, application, and tracking process. Visa fees are separate from the package cost.
Can I customise a package to suit my needs?
Absolutely. All our packages are fully customisable. Tell us your budget, interests, travel dates, and group size, and our consultants will build a tailored itinerary from scratch — hotels, activities, transport, and all.
Are flights included in the package prices?
Package inclusions vary. Packages marked "Flights Included" cover round-trip economy airfare from a major Indian city (usually Delhi or Mumbai). International packages without the "Flights Included" tag are land-only and priced without airfare. We can always add flights to any package upon request.
What is your cancellation policy?
Cancellations more than 30 days before departure: 10% cancellation fee. 15–30 days: 25% fee. 7–14 days: 50% fee. Less than 7 days or no-show: 100% of package cost is non-refundable. Please refer to our full Cancellation & Refund Policy for details.
Do you offer travel insurance?
Yes, we strongly recommend and facilitate travel insurance for all our customers. Coverage includes trip cancellation, medical emergencies abroad, lost baggage, and flight delays. Insurance is available as an add-on to any package.
How do I contact you if I face an issue during my trip?
Our 24/7 emergency helpline is available at +91-9599058190. For US-based customers, call +1-305-570-1580. You can also WhatsApp us or email info@cfftravels.com. A dedicated trip manager is assigned for all packages above ₹50,000.
Do you cater to NRI and US-based customers?
Yes! We have a dedicated desk for NRI and US-based travellers. Our USA number is +1-305-570-1580. We accept USD payments, can issue invoices in USD, and our consultants are trained to handle international bookings with full sensitivity to visa requirements and travel logistics from the USA.
What is your group booking policy?
Groups of 10 or more travellers are eligible for special group discounts of up to 15%. We specialise in school tours, corporate offsites, family reunions, and wedding groups. Contact our group desk at info@cfftravels.com for a custom quote.